Refund policy

Refund Policy

We offer refunds under the following conditions:

• Refunds are available within 30 days of purchase if the service has not been started.
• If a service has been partially completed, a partial refund may be provided.
• No refunds are issued once the service has been fully delivered.

To request a refund, email contact@upgodigital.com with your order details.

Returns

UpGo Digital provides digital marketing services, so there are no physical goods to return.

Cancellations

Subscription-based services can be cancelled any time before the next billing cycle. For one-time services, cancellations must be requested at least 24 hours before the project starts.

Delivery

Digital services are delivered by email or through our client portal. You'll receive kick-off details within 2 hours of purchase. Any delays will be communicated promptly.